How to Reduce No Shows and Call Offs At Your Senior Care Facility
When it comes to the frustrating parts of running a healthcare community, no shows and call offs top the list for many directors of nursing and executive directors. There’s nothing like thinking you can rely on someone, only to realize that they suddenly disappear. Barring extreme emergencies, there’s no reason why your facility should lose money and experience poor culture due to no shows and call offs.
Some of the most common reasons for call offs include:
- Poor scheduling – an employee needed the day off, but was not given it
- Need for mental health day – employees are tired and overworked
- Unhappy at job or feeling unappreciated
- Low to no engagement – employees aren’t invested in your facility
The good news is a lot of the above issues can be solved over time if you make a genuine effort. And, let’s be clear, if your team sees you working to make improvements, that in itself is worth its weight in gold.
Address Scheduling Issues
This can be addressed by deploying a scheduling management tool. Instant Nurse offers users the opportunity to send open shifts directly to employee cell phones, closes them out once they’ve been accepted, and even helps you save on overtime by offering those shifts to your lowest cost options first.
By using a scheduling management tool you can document an employee’s preferred shifts and, if it’s impossible to avoid scheduling them on a day, you can easily allow them to offer the shift they need filled to their teammates.
Additionally, by posting your schedule as far in advance as possible, you’re giving employees enough time to plan their activities around the schedule and can work to accommodate their personal lives (because they do have a life outside of work).
Low to No Engagement
Disengaged employees are easy to spot if you look close enough. They do the bare minimum. They tend to be more negative than your engaged employees and are overall unhappy.
Reasons for low engagement are almost always because employees don’t feel like they’re involved enough in decisions (for example, nurses might not be consulted on a new policy that affects their work), their schedules aren’t accommodated or considered, and there’s poor overall communication or a lack of recognition.
One of the easiest ways to solve this issue is by deploying a team-wide communication system. We include one with our scheduling software because we know how intertwined scheduling and communication are.
We’ve seen facilities use Instant Nurse’s messaging tool to send recognition for a job well done, get feedback on potential changes to facility policies, and welcome new hires.
Accommodating Team Mental Health
In an industry where employees are always taking care of others, it’s important that they too are taken care of. According to fiercehealthcare.org nurses suffer depression at nearly twice the rate of the general population.
Using a team-wide communication tool to promote mental health and offering shift swaps to accommodate for mental health days is a great way to let employees know that you care about them.
Your facility doesn’t have to be a part of the no show and call off culture that seems to plague some facilities. By using tools designed to reduce some of the most common reasons for no shows, you’re not just building a better culture for employees, but also ensuring residents get the best care possible.